Tech Lead

ABOUT CUBASTION

Cubastion Consulting Pvt. Ltd. is a prominent consulting firm that specializes in providingcomprehensive business solutions to its clients. With a focus on delivering high-quality digitaltransformation services, fostering innovation and growth, building strong client relationships, andachieving sustainable success with delivery certainty, Cubastion Consulting sets itself apart as aleading player in the market. Our superpower is people, who help drive delivery success across thefollowing focus areas.

Digital Transformation | Performance Assurance | Process Excellence | Tech-DrivenEngagements | Complex Solutions | Large Volumes

At Cubastion Consulting, our primary objective is to deliver tailored and impactful solutions thataddress each client's unique needs and challenges. We firmly believe that excellence is achievedthrough meticulous research, the utilization of industry best practices, and the expertise of seasonedconsultants.

LOCATION

Gurgaon (travel readiness outside home residence is important)

EXPERIENCE

4+ years.

ROLES & RESPONSIBILITIES

About the Role:We are looking for a Tech Lead – AMS with strong hands-on expertise in Sales Cloud, ServiceCloud, Experience Cloud, and Data Cloud within the Salesforce ecosystem. The ideal candidate willlead AMS delivery, ensure high-quality technical solutions, and provide continuous improvementsand support for existing Salesforce implementations.

Key Responsibilities:

• Lead and manage Salesforce AMS projects, ensuring smooth operations, incidentresolution, and enhancements.
• Work closely with clients to gather requirements, analyze issues, and proposescalable technical solutions.
• Design, configure, and customize Salesforce components across Sales Cloud, ServiceCloud, Experience Cloud, and Data Cloud.
• Monitor system performance, handle integration support, and ensure platformoptimization.
• Collaborate with cross-functional teams including developers, admins, and businessanalysts for successful project delivery.
• Provide mentorship and technical guidance to junior team members.
• Participate in change management and release activities following best practices.
• Maintain documentation and contribute to continuous improvement initiatives.

Required Skills and Qualifications:

• 4+ years of hands-on experience in Salesforce development and support.
• Strong functional and technical understanding of Sales Cloud, Service Cloud, ExperienceCloud, and Data Cloud.
• Proficiency in Apex, Lightning Web Components (LWC), Flows, Triggers, SOQL, and APIIntegrations.
• Experience with AMS support models (incident, problem, and change management).
• Familiarity with Salesforce DevOps, CI/CD tools, and release management processes.
• Excellent problem-solving, communication, and client management skills.
• Salesforce certifications (Admin, Platform Developer, or specific Cloud certifications)preferred.